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What
Documents Do I Need to Enter Jamaica?
One of the following document
arrangements is required.
- A Valid Passport
- An Original Birth Certificate
(with a raised seal) and a photo ID, such as a valid driver’s
license
- A Naturalization Certificate /
or Certificate of Citizenship and photo ID, such as a valid
driver’s license
Be sure to secure these
documents before you arrive at your departure airport. [Some
airlines will not allow you to get on your flight without them]
Citizens of United States and
Canada do not require a visa to visit Jamaica.
Other nationalities please
contact your local Jamaica Tourism Board office or (www.visitjamaica.com)
to verify correct documentation needed.
How
do I get through Customs, Collect my Baggage and get to Couples?
- Your flight attendants will
provide you with 2 short forms that you will need to fill out
(also available once landed in Jamaica at Jamaica Tourist Board
counter in Immigration hall
- “White/Red” – Immigration
form, one per person
- “White/Gray” – Custom
declaration, one form per couple can be used if the couple has
the same address and family name.
- After disembarking proceed to
the Immigration Hall. You will need to present required entry
documents along with completed Immigration and Customs forms.
They will give back custom form (to be handed in when leaving
Customs hall) and a stub from immigration form (to be handed in
at airport when leaving Jamaica).
- Go downstairs and pick-up
your luggage
- Provided you are only bringing
in personal items for your vacation in Jamaica, proceed to
Customs counter marked “nothing to declare”) Remit your
Custom Declaration form.
- After you exit customs go to
Couples Resorts Lounge (go straight to the end of the
hallway and turn left). A Couples Resorts representative will be
waiting for you.
- Please enjoy a cold Red Stripe
beer/soda/water while waiting for other passengers to clear
Immigration and Customs.
- Your shuttle will depart
shortly. Your Couples Resorts representative will escort you to
the parking lot. It is customary that an airport porter will
bring your luggage to the bus. The porter is not a Couples
Resorts employee. A USD$1 tip per bag is customary.
[Please Note: Couples Resorts has a no tipping policy.
Acceptance of tips by staff is not allowed or expected]
- Transfers are provided by JACAL
Tours Company. Ask the driver to put on some Bob Marley music
and ask him questions – they are very knowledgeable of the
Island and enjoy answering your questions.
- The ride to Negril is non-stop
and takes about 1 hour and 15 minutes.
- The ride to Ocho Rios is about
2 hours long, with one stop (rest rooms/drinks/food).
- Your driver is not a Couples
Resorts employee, tipping is permitted. [Please Note:
Couples Resorts has a no tipping policy. Acceptance of tips by
staff is not allowed or expected.]
What
do I Need to Do to Check in and Check out of a Couples Resort?
- Upon your arrival you will be
welcomed with cold beverages and dampened face cloths.
- You will be directed to the
reception desk where you must remit your Immigration stubs for
safe keeping at the reception. This form will be given back to
you upon your check-out. When departing Jamaica, you will remit
it to an out-bound immigration officer at the airport in the
departure lounge.
- Couples Resorts requires an
imprint of your credit card and a deposit of USD$250 for
incidentals and to supply a room safe box key deposit. [Each
room at Couples is provided with a small built in safe] The $250
deposit will be returned at check-out.
- You will also be asked to fill
out a form with your returning flight information. The day
before departure Couples Resorts will reconfirm your flight and
will arrange your bus transfer to the airport. The shuttle
departure time will be left in your room your last evening at
the Resort.
- When you have completed
your registration, you will receive your keys and a Couples
Porter will move your luggage to your room and WELCOME
HOME TO COUPLES RESORTS! TRANQUIL
DAYS…INTIMATE NIGHTS… ROMANCE ALWAYS!
How much money should we bring?
Once you are at Couples Resorts, nearly everything is already
included in the price you have paid. However, if you decide to
experience the local attractions or wish to make purchases in our
duty free shops, you will need money for souvenirs. The legal tender
of Jamaica is the Jamaican Dollar, but most larger shops accept US
Dollars. Couples Resorts will be happy to exchange currency at the
property.
Is there a secure
place to keep valuables?
Every room and suite has an in-room safe deposit box for which a key
will be supplied at check-in. We advise guests to place cash, jewelry,
travel documents and any other valuable items in this secure place.
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Are there
medical facilities on property?
All Couples Resorts have a nurse’s office with regular office hours.
However, should a guest need medical attention outside of these hours,
we have a doctor on call 24-hours a day. The guest will be responsible
for an additional charge if the doctor is called or if a prescription
is needed.
What electrical
current is used in Jamaica?
Jamaica works on 110 volts, 50 cycles, the same as in the U.S.
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Are there any gift
shops on property?
Yes, all Couples Resorts have shopping on property for souvenirs,
liquor, gifts and keepsakes. However, if you would like to venture to
the local markets, Couples Resorts will be happy to get you there and
back. Just check with the tour desk to make arrangements.
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How much should we
tip?
Nothing. Couples Resorts has a no tipping policy. However, when
outside the resort it is customary to tip baggage personnel, taxi
drivers, etc.
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What is the dress
code?
Vacation casual. We recommend shorts, swim-suits, t-shirts and resort
wear. However, if you plan on experiencing our gourmet dining, men
will need slacks, collared shirt and closed toe shoes and ladies are
asked to wear dress slacks, skirt or dress. Additionally, if you plan
on going horseback riding, bring a pair of pants.
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What watersports are
included at Couples Resorts?
Couples Resorts includes an array of watersports such as scuba diving,
snorkeling, water-skiing, windsurfing, sailing, kayaking. Instruction
and guidance is available for all watersports.
What golf
courses does Couples Resorts have available for its guests?
At Couples Resorts green
fees and transfers are included. The day before, Guest Relations will
issue your voucher. Bus departs around 8 am and 1 pm (please
reconfirm). Please Note: In Jamaica caddies are mandatory and
tipping is customary.
Couples Negril and
Couples Swept Away: Negril Hills
The 18 hole par 72 course, measuring 6,333 yards, is distinguished
by gently undulating fairways, elevated tees and greens, picturesque
water hazards and lush tropical vegetation.
Caddy is mandatory at
$14 per caddy for 18 holes; $7 for 9 holes
Carts are optional at $34.50 per cart for 18 holes; $17.25 for 9
holes
Club Rental: $18 per set (all rentals available in ladies and gents,
left & right handed)
Couples Ocho Rios: Sandals Golf and Country Club
Caddy is mandatory at $17 per caddy for 18 holes; $12 for 9 holes
Carts are optional at $40 per cart for 18 holes; $25 for 9 holes
Club Rental: Precept: $25 - Callaway - $45 (all rentals available in
ladies and gents, left & right handed)
Shoe rentals (includes free socks) $16
Is Scuba Diving
Included?
Yes. Two (2) tank dives are available daily for certified divers at no
additional cost. For non-certified guests, resort certification is
available and can be arranged through the dive shop. Choose from
several dive sites for an interesting underwater adventure. PADI
certifications, Advanced and Specialty Dives can be organized at an
additional cost.
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How will we get from
the airport to Couples Resorts?
Couples Resorts will supply ground transportation from the Montego Bay
airport to the resort. However, you also have the option to fly on a
small commercial aircraft from the Montego Bay airport to Ocho Rios
(Boscobel) or Negril air strips and the hotel will provide
transportation from the airstrip to the resort.
What kind of sun
protection do we need?
The Caribbean sun can be very strong, so we recommend you bring plenty
of protection (i.e: sun block, sun glasses, hats & visors).
However, if you forget we have these products available at our
newsstands & gift shops.
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Are there Spa
facilities on property?
Absolutely. If you need to be rejuvenated, just call the spa and make
an appointment for an array of massages, aromatherapy, facials,
manicures, pedicures and much more. These services are available for a
modest additional charge.
Does Couples Resorts
have gym facilities?
For those who can’t skip a workout…we have exercise facilities at
all resorts. Couples Swept Away is home to the largest Sports Complex
in the Caribbean with an Olympic style pool (25-meters), 10 tennis
courts (5 hard, 5 clay) all lit for night play, a garden jogging
track, world-class open-air gym and much more.
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Are there tours
available off-site?
Couples Resorts is the best value on the island and includes the
widest array of off-site adventures. We include unlimited Golf Green
Fees (cart and mandatory caddy – additional), off-site excursions
including shopping tours, tours to local bars, catamaran cruises and
the famous Dunn’s River Falls tour & Horseback Riding in Ocho
Rios. See detailed information for Couples Ocho Rios, Couples Negril
& Couples Swept Away.
Can we suntan in the
buff?
Sure, at Couples Ocho Rios there is a private island for just this. We
will transport guests who wish to suntan au naturel on a small boat to
the island. The island has a bar and beach grill facilities. At
Couples Negril there is a small area designated for nude sunbathing.
Au naturel sunbathing is not permitted at Couples Swept Away. Due to
the world-wide popularity of our resorts, it is possible you may
encounter some topless sunbathers.
What are the
restaurant hours?
You’re on vacation, so why should you have a schedule for each meal?
At Couples Resorts we offer 24-hour food service. You can even enjoy a
continental breakfast in bed or on your balcony. Meal hours are posted
at each restaurant, but we are sure you will not go hungry during your
stay.
Are weddings
included?
Yes, weddings are free at Couples Resorts for those wishing to get
married on property. Included in your wedding is a ½ hour his &
hers massage, a 2-tier wedding cake, a bottle of sparkling wine, the
bridal bouquet and boutonniere, the ministers fee and a personal
wedding coordinator. A government processing, license and certificate
fee of $200 is additional and mandatory.
When should we make
our wedding arrangements?
You should coordinate directly with the wedding coordinator at the
property at least 30 days prior to arrival in order to secure a
wedding date. This will also leave enough time to get all the legal
documents in order to apply for a marriage license. The wedding
coordinators can be reached via email at:
Couples Ocho Rios: corweddings@couples.com
Couples Negril: cnweddings@couples.com
Couples Swept Away: sweptwedding@couples.com
When do we meet the
wedding coordinator?
You should plan to meet with your wedding coordinator the day after
arrival to go through the details of your big day. It is best to make
this appointment before your arrival to the resort.
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What are the wedding
sites on property?
It is your choice. You can get married on the beach or in a garden
gazebo. Once on property your personal wedding coordinator will help
you find the perfect location and make your wedding a hassle free
memorable event.
What documents
are required to get married at Couples Resorts?
The following documents will need to be received by the wedding
department in Florida at least 30 days prior to the wedding.
(1) Notarized copies of your birth certificate AND passport or
driver’s license OR a copy of your passport. Notarized written
parental consent must also be included.
Notarized proof of divorce, or notarized copy of death certificate for
widow must be included where applicable.
(2) You are required to be on property at least two (2) full business
days in advance in order to finalize wedding arrangements and apply
for a marriage license.
(3) Non-refundable government processing, license, and marriage
certificate fee of US$200.
Can we mail our
required marriage documents and government
fee?
Couples Resorts recommend you send this fee via certified mail or
other traceable service. This fee may be paid by either certified
check or international money order, payable to the appropriate resort.
The payment should be sent along with required legal documents to:
Island Romance
Holidays
Attn: Wedding Department
7775 NW 48th Street
Suite 150
Miami, FL 33166
Toll-free phone #: 800-COUPLES
Please be sure to reference the guests’ names and
resort where wedding is taking place.
Can we renew
our vows on property?
Couples Resorts offers a romantic Vow Renewal Ceremony for only
US$100. Vow Renewal guests will received everything we offer in the
Wedding Ceremony with the exception of the massages and commemorative
T-shirts. A certified check or international money order payable to
the appropriate resort must be received at least 30 days prior to
arrival. Arrangements for the Vow Renewal can be made directly with
the hotel wedding coordinator.
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We are
honeymooning, do we get anything special?
The fairytale has begun and as a special congratulatory gift, we offer
our honeymoon guests a complimentary bottle of champagne delivered to
your room upon arrival, along with a ½ hour his & hers massage.
Please confirm that the resort is aware of your honeymoon plans at
time of booking and time of check-in. You must present proof that you
were married within the past 30 days.
What are the
Check-in and Check-out times for Couples Resorts.
Check-in is at 4 PM;
check-out is at 12:00 noon.
Disclaimer:
All
information assumes US citizenship. Conditions may vary for other
nationalities. Any references to time of day, day of week,
availability of activity or cost of a particular item may be subject
to change without notice. References to credit cards or debit
cards are interchangeable.
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